Vendor Manager II ( Auto)

Company Overview

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Department Overview
Manage overall Automobile relationship for the TD Insurance Automobile Preferred partner network in the Montreal area and Quebec market, including the responsibility of the vendor relationship and oversight of the TDI Auto centres in Montreal.

Job Description
KEY ACCOUNTABILITIES

Customer

§ Manage vendor relationship to business' goals and objectives, understanding and reconciling competing priorities and evolving business requirements
§ Evaluate vendor performance and ensure the prompt and thorough resolution or escalation of performance issues, understanding/managing risks associated with customer facing/impacting vendors
§ Develop and maintain effective relationships with internal TD partners and vendor(s) to ensure business priorities requirements are clearly understood and met, and objectives are aligned
§ Understand contractual terms and conditions in order to effectively manage vendor agreement(s) and
relationship(s)
§ Ultimately responsible for delivery of effective vendor relationship; including service/product delivery, VM governance, performance management, and continuous improvement initiatives
§ Participates and supports the implementation of projects and initiatives to maximize value from third-party spend in the context of enterprise goals and specific business objectives
§ Participate in and/or may lead vendor management meetings with clearly defined roles, responsibilities and objectives to drive effective communication between the two parties
§ Takes a proactive role in customer complaint process including facilitating resolution through the vendor

Business Operations

§ Facilitate the mitigation of risk by implementing key controls and lead/participate in the resolution of
risk/compliance/ invoicing issues related to the vendor
§ Apply appropriate governance meeting structure and discipline, according to vendor segmentation category and VM Model (may include Enterprise VM activities and coordination)
§ Develop understanding of technical/business aspects of vendor services, in order to identify synergies, seek continuous improvement opportunities and implement initiatives to drive savings, pursue efficiencies, and increase capacity
§ Support/participate in the resolution of enterprise-level risk and compliance issues related to the vendor ensure vendor compliance to internal policy
§ Support the identification and development of process-improvement strategies to generate efficiencies and maintain oversight of vendor performance; including vendor performance management, reporting disciplines and remediation plans to address issues highlighted at the vendor level
§ Understanding fundamentals of vendor services in order to support effective manage the relationship(s)
§ Ownership of vendor relationship of assigned vendor(s), including to seek continuous improvement
opportunities and implement initiatives to drive savings, pursue efficiencies, and increase capacity
§ Draw on knowledge and expertise of supply market and vendor(s) to provide decisive support/guidance/input as appropriate for the purpose of vendor analysis, strategic planning, and selection
§ Deliver performance results to the preferred vendors and ensuring appropriate business decisions are made with regards to vendor priority, performance improvement plans and / or supporting decisions to terminate relationships

Requirements
Financial

§ Assist with Strategic Sourcing to support strategies designed to standardize/centralize sourcing activity, reduce the cost of goods and services, reduce the supplier base, manage demand, or improve internal controls
§ Monitoring the tracking of service credits &/or penalties against vendor performance in accordance with contract commitments; tracks actual spend against purchase and utilization forecasts to build and maintain a view of vendor utilization (penetration), as applicable
§ Work with vendor and/or business partners, as appropriate, to validate and provide consolidated financial reporting to Business Leaders as required
§ Conduct regular audit of vendor invoices/estimates and facilitate the resolution/escalation of invoice or credit-related issues in accordance with contract terms and conditions
§ Understand the vendor agreements, scope of services, and contractual obligations, and track financial commitments and compliance
§ Manage expenses within the TDI expense policy

Employee / Team

§ Understand and work towards a shared team/business vision
§ Coach, lead and mentor team members, providing regular performance assessments to employees and their people managers
§ Participate fully as a member of the team and contribute to a positive work environment that encourages productivity, professionalism and teamwork
§ Makes an impact by getting things done, focusing on what matters, owning and delivering superior results for all stakeholders in both the short and long-term
§ Contributes to an environment of continuous learning, including the sharing of experience and learning across team members, peers, TD partners, and management as appropriate
§ Adhere to established guidelines of conduct

KNOWLEDGE AND SKILLS

§ Effective and confident negotiation ability when dealing with Vendors
§ Ability to communicate effectively, both verbally and in writing, with internal and external clients
§ Maintain positive morale and demonstrate team spirit
§ Understanding and knowledge of Master Services Agreements and Service Level Agreements
§ Results oriented and possesses excellent analytical skills.
§ Proficient in performance management soft skills.
§ Familiar with lean processes (5s)
§ Exceptional organizational and time management skills.
§ Ability to function effectively in a fast-paced, multi-faceted environment.
§ Ability to employ initiative and innovation to improve the effectiveness of the position.
§ Formal training/experience specific to Automobile Physical Damage
§ Insurance experience / background an asset
§ Mitchell Estimating System and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook and OneNote)
§ Formal training/experience specific to Automobile Physical Damage
§ Insurance experience / background an asset
§ Mitchell Estimating System and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook and OneNote)
§ Possess a valid Driver's License, maintained in good standing

Job Level
L09

Hours
35

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Category

Customer Service and Support Management and Executive