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TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.Job Description
Reporting to the Vendor Manager, the Vendor Analyst III will be involved in providing oversight and reporting of the Contractor Connection initiative. Also accountable for completing quality review and approval of vendor estimates confirming scope, estimate accuracy and timeliness of repairs enabling the delivery of Legendary Customer Experience. The role also involves the daily monitoring, tracking and response for the Res Vendorfeedback Mailbox, that is a conduit for Residential Vendor Escalations and feedback. The information gathered in this role is provided to the Regional Vendor Manager team to identify areas of opportunity within our contractor network and drive improved LEI and reduced leakage.
Additional Responsiblities include but are not limited to:
•Conduct audits of Contractor Connection estimate reviews; involves tracking and communication of results to Contractor Connection
•Evaluation and QA approval of Xactanalysis estimates uploaded at any time during the course of the claim
•Ensure the scope of damages are aligned to TDI's PPN Manual and Guidelines as well as best practice standards and IICRC requirements
•Utilize tracker to record savings found in the estimates
•Coaching of general contractor vendors regarding our estimating standards and PPN manual
•As required liaise with the general contractor and file handling analyst as required in the evaluation of the estimate Requirements
• Residential claims adjusting experience is a requirement to be considered for this role
•Formal training/experience with scoping & estimating
•3-5 years of residential structural estimating & software knowledge
•Proficient in the usage of Xactimate and Xactanalysis
•IICRC certification for Fire, Smoke, Water and Damage Remediation
•Ability to communicate effectively, both verbally and in writing with internal and external stakeholders
•Results oriented and possess excellent analytical skills
•Ability to work independently and within a team environment
•Exceptional organizational and time management skills
•Maintain positive morale, demonstrate team spirit and embrace change
•Microsoft Office Suite (Excel, Word, Powerpoint, OutLook and OneNote
•CIP as asset
•Bilingual (verbal and written) is an asset (English / French) Hours
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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