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TD

Team Manager Service First Easyline & Credit Cards Contact Center

TD
Location
Dieppe, NB
Details
Full Time
5 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

Department Overview

Every single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.

Job Description

It starts when you and your team members pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness and satisfaction with the bank. Every single day, you get to:
  • Lead and coach your team in completing day-to-day processes, transactions and activities to help improve the overall level of service that our customers receive.
  • Act as a role model in handling every day issues effectively and ensuring all customer problems are handled appropriately by following specific resolution guidelines.
  • Deliver a legendary experience to our customers by focusing on work that matters: supporting employee development, achieving strong business results and utilizing internal resources.
  • Plan, organize and coordinate the activities for own area and resolve operational issues.
  • Lead by example; you'll showcase your expertise and advanced knowledge of your supported business area in prioritizing tasks, delegating duties, and monitoring workflow when required.
  • Use decision-making authority for mildly complex, non-standard issues, while promoting team effectiveness and a positive/diverse work environment.

  • Make your mark. Bring your whole self to work and have fun! This is your opportunity to impact the future of banking in areas and ways you've never imagined!

    Requirements

    For this role, we specifically require:
  • Undergraduate degree and/or three (3) or more years of relevant experience.

  • Your relevant skillset and knowledge will also get our attention. Show us that you:
  • Have intermediate level of process management knowledge.
  • Possess strong computer and multi-tasking skills.
  • Thrive in a dynamic and time-sensitive environment.
  • Are passionate, engaging and have a drive to consistently and compassionately deliver extraordinary customer experience.


  • Additional Information
    Full flexibility required to cover the Hours of Operation 7:00 am to 1:00 am Monday to Sunday .
    6 Week Rotational schedule.

    Hours
    37.5

    Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
    Category
    Banking, Finance and Insurance Sales and Marketing