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TD
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Team Manager

TD
Reference ID: 233822BR

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Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

Department Overview


  • Manages a team of service / sales representatives and provides day-to-day team leadership, work direction to ensure effective and efficient operations and delivery of services and solutions. Lead, coach and develop employees to achieve business results and objectives.



Job Description
CUSTOMER:
• Lead and coach a team of service / sales employees on service product and / or sales advice conversations providing strategies and tactics to improve overall customer / partner experience
• Owns the execution of day to day operational activities to maintain effective and efficient customer / partner services
• Monitor service delivery against standards, implement actions to ensure business results are consistently achieved
• Coach to ensure customer / partner problems are handled appropriately and personally participate in the negotiation and resolution
• Contribute to the execution and achievement of the team and the business' customer / partner experience goals by coaching / modeling appropriate attributes and behaviors
• Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service
• Represent the team as the first management level point of escalation for customer / partners

SHAREHOLDER:
• Support the development and implementation of sales strategies to achieve business objectives and sales goals
• Coach and develop employees to proactively identify customer product and services needs and to deliver on the business sales, advice strategies and individual goals
• Identify and develop relationships with existing customers and external referral sources to generate demand for products/services
• Achieve business objective for Operational Excellence
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Follow and ensure employees understand and apply bank operating policies and procedures
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Requirements
EMPLOYEE TEAM:
• Lead and support a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Participate in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
• Leads a team, responsible for a wide range of processes, and in completing day-to-day processes / transactions / activities, involving multiple steps, systems, and jurisdictions
• Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk
• Requires intermediate level of process management knowledge and a good understanding of the business and operational function areas supported
• Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short to medium term
• Plans, organizes and coordinates the activities for own area and resolves operational issues
• Manages team requiring workforce to decision on acceptable level of risk- Low to Moderate risk potential (loss/reputational) for functional area
• Decision making authority and ambiguity of issues managed generally limited to less complex, non-standard issues or exceptions
• Effectively handles day-to-day issues, determining the most appropriate course of action for resolution

Additional Information
EXPERIENCE & EDUCATION:
• Undergraduate degree and/or
• 3+ years relevant experience

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Posted: February 12, 2019
Closes: April 13, 2019
Email Address:
Company Info
Size:
10,000+ employees
Industry:
Banking & Finance

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About TD

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million custom...