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TD Finance is an integral and trusted partner to businesses across the Bank, made-up of diverse teams, strengths and capabilities contributing to TD's overall success. Together, TD Finance helps the Bank make smart business decisions, ensure regulatory compliance and financial reporting accuracy and guard the integrity of TD's business processes, drive efficiencies with external suppliers and manage TD's global real estate portfolio.
Our core Finance teams help to make TD the Better Bank by working together to deliver insightful advice, meaningful reporting and professional operations The TD Finance operating model is comprised of three main parts:
• Finance Operations - a centralized team performing a range of services such as general accounting, reporting, and transaction processing on behalf of Finance and the Enterprise
• Business Partner - perform analytics and provide advice to the business to support strategy and decision-making
• Specialized Functions - providing domain or knowledge-based expertise to the Enterprise Job Description
The Team Lead, Applications Management is a results-driven team player who leads a team of Support Analysts that will be responsible for the following activities:
- Responding to and providing operational and transactional support
- Performing assigned transactions related to application inquiries
- Updating application information such as user access, new addresses, and approving transactions
- Receiving and assigning inquiries via email , ticketing tools or systems
Reporting to the Manager, Applications Management, the Team Lead accountabilities will include:
Represent the team as the first point of escalation for customers / internal customers / business partners
Develop and maintain working relationships with internal partners for the purposes of delivering optimal customer service
Ensure all required processing / activities are complete and accurate to meet targets for own area
Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps
Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
Provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Manage employees in compliance with all human resources policies, procedures, and guidelines of conduct
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Participate in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives Additional Information
Minimum of 5 years of relevant work experience in supporting complex technology tools and processes.
Post-Secondary education or equivalent experience
We welcome candidates who are bilingual (English/French) and speak other languages. English is the primary language used in FinOps, and therefore, we request cover letters and resumes to be submitted in English. Hours
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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