Senior Manager, Business Management

Work Location:
Mississauga, Ontario, Canada

Hours:
37.5

Line of Business:
Business Management, Strategy & Support

Pay Details:
$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Manager, Onboarding, Training & Workforce Strategy is responsible for overseeing and enhancing the onboarding, training, cross-skilling and ongoing support processes within the Banking, Estates, and Credit Servicing (BECS) team in CPB Operations. This role involves close interaction with Operations executives and people leaders, HR, training teams, and other stakeholders to ensure that processes are efficient, effective, and aligned with organizational goals. Over time, this role has the potential to become a people manager role.

Reporting to the Vice President Banking, Estates, and Credit Servicing, your primary accountabilities include:

Creating and implementing a consistent onboarding and training program for new-to-role BECS colleagues

• Coordinate with HR, agencies, access enablement and team members to ensure smooth onboarding processes.
• Develop and distribute onboarding materials.
• Conduct onboarding sessions.
• Provide oversight and reporting on onboarding activities.
• Prepare and distribute the BECS Welcome Package.
• Design and implement self-learning modules, simulations, reverse shadowing, and exit tests for top processes, depending on risk.
• Update training materials to reflect changes in procedures.

Creating and implementing a consistent cross-skilling strategy to enable BECS colleagues to grow their careers as Operations professionals and to enable increased efficiency across BECS Operations teams, and where needed creating refresher training for critical processes

• Define requirements for refresher / continuous training and cross-skilling readiness.
• Provide oversight and recommendations for cross-skilling initiatives.
• Maintain and update the training log and matrix
• Execute against the continuous training plan
• Create, deliver and maintain career development tactics (career fairs, mentorship programs, CDP workshops, etc)

Providing thought leadership and expertise on leveraging AI or other emerging technologies and approaches to efficiently create, maintain, and deliver training.

Bringing adult learning and engagement global best practices to inform the BECS onboarding & training approach

Designing and building the team that will drive and deliver against these accountabilities, and working in partnership with the CPB Operations Colleague Confidence team to amplify and support centrally-led content

Over time, the role is expected to also expand to have accountabilities include:

Managing change across the BECS portfolio

• Oversee the change calendar and ensure all changes are communicated effectively, in partnership with Operations Service Design.
• Determine required support for changes, including communications, change management training, and procedure updates.
• Collaborate with station training to implement procedural changes.

Providing leadership on employee engagement and support

• Organize and conduct quarterly townhalls and colleague appreciation events.
• Support CPB events and initiatives.
• Provide support for the Partner Index/Cares program.

Job Requirements:

• Minimum7 years of relevant work experience
• Proven experience in onboarding, training, and change management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders.
• Excellent organizational and project management skills.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee can reach her/his potential.

TD is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet