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TD
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Senior Finance Ops Analyst

TD
Reference ID: 229898BR

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Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

Department Overview
PRIMARY PURPOSE OF THE JOB Provides a broad range of analytical / advanced finance processing / reporting support and general accounting expertise. Roles may also provide related finance operational / initiative support as assigned.

Job Description
CUSTOMER: • Provide financial analysis and/or advanced general finance / accounting or related operational support as assigned
• Understand business partner / department objectives and contribute to the achievement of performance / financial objectives by recommending appropriate action to management based on analysis and review of results within scope of own area
• Analyze financial performance against benchmarks and reconcile variances and/or research and explain findings / issues to department or business management
• Coordinate and/or execute on internal and external finance / research projects, audits and/or reporting processes as directed
• Support the collection of meaningful data and/or research, coordinating efforts with various finance areas
• Provide accurate and thorough data analysis for own area, interpret findings and make recommendations, and identify and refer complex issues / situations beyond own level of expertise
• Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support
• Act as conduit / coordinator / facilitator bringing in appropriate partners / expertise on key operational issues / initiatives
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement
• Identify, document, investigate processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Develop and execute on reporting functions and/or produce consolidated or aggregated reporting as appropriate
• Manage relationships with customers and other areas of TD Finance • Lead a team which may include Officers, Analysts and Team Leaders, to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with TD Finance business objectives
• Act as key liaison with partners and external groups and provide subject matter expertise at the department level

SHAREHOLDER: • Prioritize and manage own workload to meet SLA requirements for service and productivity
• Adhere to enterprise finance policy/ frameworks that relate to activities for own area
• Ensure respective Finance programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

Requirements
EMPLOYEE / TEAM: • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise and participate in knowledge transfer
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training across the team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across Finance Operations (e.g., processing environment, applications, software, hardware, products)
• Considered a subject matter expert within own unit or functional area
• Executes on more complex and/or non-standard requests
• Researches and investigates a range of operational / reporting / process issues
• Recommends and implements solutions within own area of responsibility
• May need to coordinate / integrate work with other areas as needed
• Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
• Requires specialized and/or advanced technical / business / function knowledge for areas supported
• High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
• May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area

Additional Information
BREADTH & DEPTH: Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
• Expert knowledge of the business and operational functions supported
• Leads teams with multiple points of internal and external contact Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
• Requires expert process management knowledge and the risk profile for team processes supported
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
• Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers
• Generally reports to a Senior Manager or above

EXPERIENCE AND / OR EDUCATION High School diploma
• Undergraduate degree preferred 7+ years relevant experience which should include 4+ years of people management experience Ability to establish goals and objectives [that support the strategic plan]
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources
• Skill in mediation and dispute resolution
• Skill in monitoring/assessing the performance of self and other individuals to make improvements or take corrective action
• Skill in mentoring/coaching others [where applicable add performance management]
• Skill in motivating, developing and directing people as they work
• Skill in identifying the developmental needs of others and coaching, mentoring or helping others to improve their knowledge or skills
• Ability to create and foster a cohesive team, and promote a positive work environment for all employees
• Ability to effectively plan and delegate work to others
• Ability to plan, assign and/or supervise work to others
• Ability to train and supervise others

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Posted: March 14, 2019
Closes: May 13, 2019
Company Info
Size:
10,000+ employees
Industry:
Banking & Finance

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About TD

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million custom...