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Rogers Communications Canada Inc.
Dieppe, NB
Full Time
5 days ago
Network Technician

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:

  • Respond to corrective network problems, performing effective/efficient problem analysis, rapid troubleshootingdiagnosis and prompt repair of equipment to ensure service restoral objectives are met.
  • Coordinate with other Technicians and departments as required to obtain maintain service levels.
  • Plan for and implement preventive maintenance routines to ensure network standards of performance are met.
  • Perform cutovers and upgrades on the network as directed by work orders.
  • Maintain "up-to-date" site documentation as outlined by the EWO initiative.
  • Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
  • Microwave and Transmission experience would be beneficial (e.g. DS1, DS2 ,DS3)
  • Gain in depth knowledge of key quality service indicators in geographic area of responsibility.
  • Optical Fibre, SONET and knowledge of TCP/IP is required.
  • Participate in retune activities associated with network optimization and build activities.
  • Maintain inventory of required parts and perform regular audits to ensure availability of parts.
  • Administrative reporting of Mileage, Timesheet, Expenses, Equipment and Deficiency ticket updates etc.
  • Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes.
  • Document activities for future assessment analysis.
  • Maintain current documentation of site status, complete trouble tickets, incident report and other required reports.
  • Shift work, overtime, and 24 hour on-call support is required on a regular rotational basis.

  • 2-4 years of telecommunications experience
  • Diploma or Certificate in Electronics from a technical institute.
  • Ability to work with minimal supervision.
  • Proven ability to work in a fast-paced environment with shifting priorities.
  • Demonstrated investigative, problem solving, analysis and troubleshooting skills.
  • Strong interpersonal and communication (verbal and written) skills.
  • Standby, overtime and shift work is required.
  • Ability to travel and work at various sites as required.
  • Must possess a valid driver's license and have a clean driving record.
  • Available to travel periodically within Eastern Canada
  • Experience with diesel and portable generators would be an asset
  • Experience with use of off-road vehicles (ATV, skidoo) would be an asset.
  • Ability to work in harsh climate conditions as required

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 950 Fairville Blvd. (175), Saint John, NB
Travel Requirements: Up to 50%
Posting Category/Function: Technology & Hardware
Requisition ID: 279731

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what's right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

Posting Notes:Digital & Technology

Dieppe, NB, CA Moncton, NB, CA Saint John, NB, CA Charlottetown, PE, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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