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Rogers Communications Canada Inc.

Manager of Operations

Location
Moncton, NB
Details
Full Time
5 days ago
Manager of Operations

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.
Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity:

This position is responsible for the efficient management of the operations and maintenance of a Network District in New Brunswick, including all human resources issues, compliance with company, government and technical requirements, development and monitoring capital and expense budgets, project implementation and resolution of problems.

Responsibilities
  • Manage, coach and develop a team of network technicians.Ensure the proper division of work, network element spares, network test equipment,and adherence to the regional business plan
  • Participate in human resources matters; including recruitment, performance management, WCB claims administration, payroll and other general administrative issues.
  • Ensure that wireless network maintenance and operation is performed in accordance with established standards and that these functions support a consistently high quality wireless and wireline network for our customers.
  • Administer all district maintenance subcontracts.
  • Manage the research and resolution of technical problems related to technical functions within the Field Operations District.
  • Develop a controlled maintenance plan that stresses preventative maintenance to reduce equipment failures that may affect customer service.
  • Develop and review contingency plans for catastrophic failures.
  • Ensure all safety policies and procedures are followed by all team members.
  • Proactively interface and coordinate with other departments to facilitate major business projects such as network build and other commissioning activities.
  • Share responsibility for the regional network performance.
  • Review network performance results with direct reports and assist with any outstanding problems.
  • Ensure that all company, regional and departmental goals and results are communicated to all employees.
  • Review and approve routine invoices and matters related to capital and expense budget.
  • Develop and monitor operating and capital budgets.
  • Some travel required

Qualifications
  • Post-secondary education in telecommunications or related field
  • Minimum 10 years related experience in telecommunications, preferably in several functional areas
  • Hold a valid Drivers Licence
  • Experience in coaching and developing staffwould be an asset
  • Knowledge of cellular/data and fiber technology, project management and budget preparation
  • Excellent interpersonal and communication skills (written and verbal).
  • Proven analytical, problem solving and organizational ability.
  • Highly motivated and adaptable.
  • Excellent computer skills


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 70 Assomption Blvd (171), Moncton, NB
Travel Requirements: Up to 50%
Posting Category/Function: Technology & Engineering
Requisition ID: 269981

Together, we'll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what's right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

Posting Notes:Digital & Technology

Location:
Moncton, NB, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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