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Manager, Finance Operations

Dieppe, NB
Full Time
4 days ago
Company Overview

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Department Overview
The Finance Operations (FinOps) Center, located in Greater Moncton, New Brunswick, is an integral part of TD Finance, delivering finance services with a commitment to operational excellence.
Since opening our doors in January 2019, we've remained focused on building and developing a diverse team of enthusiastic and dedicated professionals who are committed to making a difference in both the lives of our customers and their own. In attracting a broad range of experienced finance operations professionals and post-secondary graduates, we hope to reflect the vibrant diversity of TD and its valued customers.
TD Finance is an integral and trusted partner to businesses across the Bank, made-up of diverse teams, strengths and capabilities contributing to TD's overall success. Together, TD Finance helps the Bank make smart business decisions, ensure regulatory compliance and financial reporting accuracy and guard the integrity of TD's business processes, drive efficiencies with external suppliers and manage TD's global real estate portfolio.
Our core Finance teams help to make TD the Better Bank by working together to deliver insightful advice, meaningful reporting and professional operations The TD Finance operating model is comprised of three main parts:

  • Finance Operations - a centralized team performing a range of services such as general accounting, reporting, and transaction processing on behalf of Finance and the Enterprise
  • Business Partner - perform analytics and provide advice to the business to support strategy and decision-making
  • Specialized Functions - providing domain or knowledge-based expertise to the Enterprise

Job Description
This is an exciting opportunity to be a part of TD's Finance organization. Reporting to the Senior Manager, the position is responsible to lead a multi-faceted accounting operations department with accountability for providing direction and day-to-day guidance on a range of general accounting and operational activities.

Role Accountabilities:
Build and lead a diverse, high performing team of finance professionals responsible to perform general banking operations and accounting functions, which includes:

  • Responsible for moving cash around paying out bonds, trade verifications and settlements and making wire payments.
  • Posting the daily accounting files to the general ledgers and perform reconciliation to ensure they are complete and accurate
  • Production and preparation of Management Reporting for business lines, including data gathering, cleansing and validation
  • Preparation of standardized tables and charts for monthly reports (e.g. flash report, operating results, supplementals for presentation to senior management / leadership.
  • Analysis and investigation of financials (e.g., variance analysis)
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements
  • Deliver quality service; achieve performance goals such as SLAs and KPIs, in a transformative and changing environment
  • Supporting key stakeholders for reporting needs and requirements
  • Execute existing process controls and implement new controls as needed
  • Strive for operational excellence through ongoing process improvements
  • Collect/cleanse/validate manual and system generated data for reporting
  • Identify operational problems and escalate issues as required
  • Maintain knowledge of the end-to-end processes


• Considered a subject matter expert within own unit or functional area
• Executes on more complex and/or non-standard requests
• Researches and investigates a range of operational / reporting / process issues
• Recommends and implements solutions within own area of responsibility
• May need to coordinate / integrate work with other areas as needed
• Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
• Requires specialized and/or advanced technical / business / function knowledge for areas supported
• High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
• May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area
• Represents the group as the lead or subject matter expert on projects / initiatives and/or at meetings
• Provide training / guidance to others on best practices, processes, etc. as well as guide team on the completion of business as usual functions or ad-hoc non-routine requests
• Ability to exercise sound judgment in making decisions
• Ability to analyze complex information and develop plans to address identified issues
• Ability to establish goals and objectives that support the strategic plan
• Demonstrated skills in conflict resolution, strong intuitive judgment and negotiation/influencing skills, flexibility and adaptability to changing priorities in a fast-paced environment, along with a strong consultative approach
• Skill in collecting, organizing and analyzing complex or technical data
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative situations, conclusions or approaches to problems
• Skill in active learning by understanding the implications of new information for both current and future problem solving and decision making
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skill in decision making by considering relative costs and benefits of potential actions and choosing the most appropriate option
• Ability to determine which issues to escalate versus to resolve independently, and provide suggestions for possible resolution
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Ability to evaluate documents for accuracy and legal conformance
• Ability to anticipate and diffuse problems before they occur
• Ability to conduct short-range and long-range business planning
• Ability to develop objectives, evaluate effectiveness and assess needs
• Ability to recognize, analyze and solve a variety of problems
• Ability to identify problems, evaluate alternatives and implement effective solutions
• Ability to implement new systems and procedures and to evaluate their effectiveness
• Ability to problem solve a variety of situations
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to think strategically and possess strong business acumen
• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

Additional Information
Canadian and/or US banking operations experience is an asset
Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Undergraduate business or accounting degree
Professional Accreditation such as CPA, CFA or post graduate degree would be an asset
5+ years of experience in finance or accounting fields; 2+ years management experience
Knowledge of capital markets and investment vehicles (stocks/bonds/derivatives)
Experience with US GAAP is an asset
Strong finance acumen - understanding the business and related processes
Management experience in an operations-like environment
Excellent analytical skills in assessing risk, issues and challenging the status quo; adept at using productivity tools and end-user software (such as MS Office suite)
Experience in one or more of Excel, SQL, Hyperion, Alteryx, Tableau, Essbase
Skilled at leading, managing and motivating a diverse group of professionals
Brings out the best in people - strong people management with demonstrated experience in building high performing teams through use of positive influence
Good communicator who engages colleagues, business partners, external stakeholders, and employees
Encourages collaboration by bringing together multiple partners to align on solutions and address contending priorities
Ability to stay resilient under pressure
Expertise in working effectively in teams and with multiple partners at varying levels
Robust organizational skills with the ability to work in a demanding environment and handle multiple deadlines and priorities



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Accounting Banking, Finance and Insurance