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IT Technical Analyst - Moncton

Moncton, NB
Full Time
6 days ago
What is the opportunity?

The Deskside Support Services team is the second line of support for internal RBC staff across branches, mobile sales forces, head offices' and executives. You will have the opportunity to solve complex incident escalations and be involved with a variety of project and task work. Successful candidates can look forward to working with seasoned technical experts and a vast number of support departments across North America and assist users with their laptops, desktops, mobile devices and applications on a daily basis.

What will you do?

  • Provide Level 2 Technical Support both Remote and Onsite to internal RBC Staff
  • Resolve incidents for a variety of software and hardware through different communication channels including chat, phone, emails and in person
  • Resolving hardware and software issues for clients, using enterprise tools and guidelines
  • You may be required to travel to business units typically, but not exclusively within region
  • Work will involve flexible scheduling with changes made at short notice. Incumbents work a modified work week where the overall number of hours worked each week define the work effort rather than the daily total.
  • Some incumbents may be required to be on call 24 hours a day, 7 days a week including during statutory holidays
  • Some activities may require incumbent to work alone and at night to replace, install or remove client technology at the end users location

  • What do you need to succeed?

    Must have

  • Fluent in both English and French
  • 2+ years related experience with current enterprise quality operating systems, virtual environments, smart phones and related infrastructure
  • College/University Diploma in Computer Science or a related field; or equivalent years of experience; or University Degree or certification in one of the following:
  • Microsoft Windows certification 70-698 - Installing and Configuring Windows 10
  • A+ or related hardware certification
  • Technical understanding in a variety of hardware and software platforms and configurations
  • Knowledge of change and incident management
  • College/University Diploma in Computer Science or a related field; or equivalent years of experience; or University Degree
  • Hold a valid driver's license and access to a vehicle when required

  • Nice to have

  • ITIL v3: Foundations, Operational Support & Analysis
  • Knowledge or previous experience with ServiceNow

  • What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to building close relationships with clients
  • Access to a variety of job opportunities across business and geographies

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    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

    City: Moncton
    Address: 1111 St George Blvd
    Work Hours/Week: 37.5
    Work Environment: Branch and Home Office
    Employment Type: Permanent
    Career Level: Experienced Hire/Professional
    Pay Type: Salary + Variable Bonus
    Required Travel(%): 26-50
    Exempt/Non-Exempt: N/A
    People Manager: No
    Application Deadline: 11/13/2020
    Platform: Technology and Operations
    Req ID: 271436
    Ad Code(s):
    Information Technology