What is the opportunity?
The Deskside Support Services team is the second line of support for internal RBC staff across branches, mobile sales forces, head offices' and executives. You will have the opportunity to solve complex incident escalations and be involved with a variety of project and task work. Successful candidates can look forward to working with seasoned technical experts and a vast number of support departments across North America and assist users with their laptops, desktops, mobile devices and applications on a daily basis.What will you do?Provide Level 2 Technical Support both Remote and Onsite to internal RBC StaffResolve incidents for a variety of software and hardware through different communication channels including chat, phone, emails and in personResolving hardware and software issues for clients, using enterprise tools and guidelinesYou may be required to travel to business units typically, but not exclusively within regionWork will involve flexible scheduling with changes made at short notice. Incumbents work a modified work week where the overall number of hours worked each week define the work effort rather than the daily total.Some incumbents may be required to be on call 24 hours a day, 7 days a week including during statutory holidaysSome activities may require incumbent to work alone and at night to replace, install or remove client technology at the end users locationWhat do you need to succeed?Must haveFluent in both English and French2+ years related experience with current enterprise quality operating systems, virtual environments, smart phones and related infrastructureCollege/University Diploma in Computer Science or a related field; or equivalent years of experience; or University Degree or certification in one of the following: Microsoft Windows certification 70-698 - Installing and Configuring Windows 10A+ or related hardware certificationTechnical understanding in a variety of hardware and software platforms and configurationsKnowledge of change and incident managementCollege/University Diploma in Computer Science or a related field; or equivalent years of experience; or University DegreeHold a valid driver's license and access to a vehicle when requiredNice to haveITIL v3: Foundations, Operational Support & AnalysisKnowledge or previous experience with ServiceNowWhat's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesOpportunities to building close relationships with clientsAccess to a variety of job opportunities across business and geographies Learn more about RBC Tech Jobs Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .JOB SUMMARY City:
1111 St George BlvdWork Hours/Week:
Branch and Home OfficeEmployment Type:
Experienced Hire/ProfessionalPay Type:
Salary + Variable BonusRequired Travel(%):
Technology and Operations Req ID: