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Great Canadian Gaming Corp.

Guest Service Agents

Moncton, NB
Full Time
4 days ago

Under the Direction of the Front Office Manager, this position is responsible for checking guests in and out, taking payments, hotel room reservations and to provide customer service excellence upon requests for assistance and act as liaison between the hotel and guests.

    • Greet guests
    • Books guests into their rooms according to their reservations, requests and availability
    • Provides guests with resort and facility information
    • Takes room reservations when needed
    • Performs cashier duties, processing payments and foreign currency exchange
    • Handles telephone and fax messages for guests
    • Coordinates any special services requested such as laundry, room service and additional room inventory
    • Liaises and communicates effectively with all appropriate operational departments
    • Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
    • Ensures compliance with licensing laws, health and safety and other statutory regulations
    • Performs other duties as assigned or directed.

    • Exceptional interpersonal and communications skills
    • Guest service experience
    • Ability to handle multiple tasks and projects at one time
    • Ability to stand for long periods of time
    • Computer literacy in MS Office; Opera an asset
    • Front Desk experience an asset
    • Providing a Great Experience and Memory to all guests, both external and internal
    • Bilingual French/English required