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Director, Salesforce DevOps

Full Time
12 hours ago
** This role can be done remotely from anywhere in Canada or the United States. **

As our Director, Salesforce DevOps you will develop, embed, and nurture an elite, world-class approach to all tooling, processes, documentation, quality engineering, and release management for the Salesforce ecosystem. You will develop and deliver DevOps-specific consultancy services in pre-sales, post-sales, and internal scenarios, demonstrating thought leadership and providing technical solutions, frameworks, and methodologies. You will establish a network of DevOps experts to meet the objectives defined in the job description and the DevOps demands our clients and engagements require.

Traction on Demand's hiring philosophy is based on culture, intelligence and then skills. Here's what we mean by that:


Culture at Traction on Demand isn't about drinking beer and playing ping-pong - it's much more. We are looking for people who want to join an active community of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community, and planet. Come join us on this journey!

Traction is a group of entrepreneurs committed to creating ecstatic clients, doing enjoyable work, and being efficient in everything we do. We fail fast and love to innovate. Change is our middle name.

Our values don't just sit on a glossy page. We live by them every day. Our values are the cornerstone of who we are - do they resonate with you?
  • Embrace Knowledge
  • Do the right thing
  • Seek adventures and smiles
  • Healthy hearts and heads
  • Pursue opportunity
  • Build community


People often ask what it takes to succeed at Traction on Demand - you've got to be smart, without having an ego. What does that mean? Imagine working with a group of your smartest friends who all love to learn. Everyone is always pushing each other to grow and innovate at a pace that can only be called furious. We are never idle or stagnant. We seek and share knowledge. We are comfortable with the unknown. We just "git 'r done."


Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:
  • 12+ years of relevant experience in technical consulting or an equivalent combination of experience and education
  • Broad expertise of and Salesforce DevOps implementation experience across multiple projects/industries with a strong understanding of best practices
  • Deep understanding of the Salesforce DevOps space and its challenges and opportunities
  • Proven leadership experience including the ability to provide direction to a team and to obtain client executive alignment
  • Experience supporting pre-sales activities in the Salesforce DevOps space
  • Exceptional client management skills and communications skills (both write and verbal)
  • 3+ years of proven experience in delivering Salesforce DevOps, Quality Engineering, and/or Agile frameworks in a consulting environment
  • 8+ years of professional experience in a test-driven and formal QE/CI/CD development environment
  • Ability to articulate processes and tools utilized to ensure quality, stability, performance, scalability, deployment, security, maintenance, and documentation
  • Experience performing quality and DevOps maturity assessments, along with tools rationalization
  • Ability to formulate, document, and maintain Quality Engineering standards and best practices
  • 4+ years of experience creating test artifacts, best practices, and standards; maintaining them for organization-wide consumption
  • 3+ certifications on Salesforce DevOps platforms (e.g. Copado, Flosum, etc)
  • At least one certification in test automation and test management
  • 4+ Salesforce Technical Certifications (Platform Developer I is required)
  • Proven stakeholder relationship management at CxO level
  • Demonstrable knowledge and understanding of latest trends in DevOps methodologies, processes, and tools, as well as emerging solutions and ability to apply them when appropriate
  • 3+ years of experience in enterprise agile development practices (e.g. SAFe, LeSS, DaD, etc)
  • At least one certification in agile development preferred
  • Demonstrable MDM and data Integration experience preferred
  • Operations & management qualifications (ITIL v3) preferred
  • Demonstrable skills in process management and improvement

What You Will Be Doing
  • Drive the strategic direction of the Salesforce DevOps practice
  • Oversee a portfolio of Salesforce DevOps projects
  • Create executive alignment with clients
  • Manage key client relationships and ensure successful project execution
  • Partner with business development and marketing teams to generate pipeline and close new business
  • Provide pre-sales support and thought leadership as a Salesforce DevOps subject matter expert
  • Lead client elaboration systems as a lead solution architect
  • Conduct solution reviews with project teams
  • Identify and leverage opportunities to partner with other practices and groups to create greater synergies
  • Lead, mentor, and provide direction to a delivery team of consultants
  • Identify and establish best practices and tools for future Salesforce DevOps implementation projects
  • Advise and mentor diverse teams, including customer and partner resources, providing guidance on application and integration development best practices as well as technical product assistance
  • Work within the team of DevOps experts focused primarily on delivering technical solutions for improving the overall quality of build, deployments, monitoring and alerting, with emphasis on non-functional requirements (standards, resilience, stability, scalability, security etc.)
  • Provide advanced technical and/or business consultative services including functional and technical documentation, training, and workshop leadership
  • Implement CI/CD strategies that incorporate the entire application development lifecycle as well as the continual evolution of cross-functional collaboration, associated best practices, and standards
  • Lead executive whiteboard/strategy sessions discussions around Salesforce DevOps processes, demonstrating deep functional and technical knowledge of Salesforce DevOps and related principles (e.g. quality engineering, automation, intelligent workflows, etc.)
  • Provide technical leadership and strategic direction for Quality Engineering and DevOps implementations
  • Devise Quality Engineering and DevOps transformation strategy for large organizations and drive toward successful implementation
  • Develop engagement frameworks and standardized roles so that they are able to be described in detail and added to project scope and resource plans, including consistent ways of working and reusing standard approaches for engagement, delivery, performance measurement/KPIs, and reporting
  • Evangelize the maturing governance of DevOps and QE processes and digest feedback for further efficiency through future iterations
  • Engage the wider talent pool to develop and maintain relationships across teams and departments so that their approaches and strategies adhere to those frameworks, standards, best practices, and overarching DevOps methodologies defined by the organization as a whole
  • Act as a key contributor to proposal development, implementation strategy, approach, timelines, and costs
  • Work on ongoing R&D efforts into tools, processes, and people to further enhance Salesforce DevOps capabilities, with a special emphasis resulting in assets, accelerators, and products unique to the organization
  • Other responsibilities as assigned

If you're interested, so are we! Send your resume our way, and we'll reach out to you if we are interested in moving forward.

At Traction on Demand, we aim to change the world by challenging the traditional consulting model and building community with our clients, partners and neighbours. At our core, we're about improving the way companies do business by using technology -, technology partners and our own libraries of intellectual property. We are a people-first organization, creating long-term relationships with our clients and growing with them as strategic business partners. Our clients are varied in size, geography and industry, and include some of the world's largest firms and not-for-profit organizations. Traction for Good, our community engagement program, and our involvement as one of the first 100 B Corps in Canada are just a couple of the reasons why we have been named to the Best Places to Work in Canada top 10 list for several years running.

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Please note, employment is contingent on the successful completion of background and reference checks.


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