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Medavie Blue Cross Logo

Customer Service Representative

Reference ID: 2017-304

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Job Location icon
Moncton, NB
Job Type icon
Full Time
Job Category icon
Customer Service and Support




"We care about the work we do-and we're looking for new colleagues who do, too."

The company:

For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across canada. We are proud to be a not-for-profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.

We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue cross is recognized as a Top 100 employer, one of canada's 10 Most Admired corporate cultures and one of Atlantic canada's Top employers.

The Opportunity:

As a customer Service Representative, you're on the front line receiving incoming calls, emails and web based inquiries from our plan members, plan administrators, and health care providers answering their questions about our products and services, resolving issues, and enhancing our customer experience.

We are dedicated to providing service to our clients Monday to Friday from 8:00 a.m. to 9:00 p.m. No weekend hours.

What we offer:
  • A dynamic and close-knit environment far from your typical contact centre experience
  • comprehensive health and dental plan that is 100% employer paid effective on your first day
  • Paid corporate training and support
  • Opportunity for career development and advancement
  • emphasis on work employee work life balance, providing wellness benefits, health assessment tools and fitness centre discounts
  • Individual bonus incentive program up to $5,000 annually
  • consistent schedule with various shift options providing flexibility and individual workstations

Key Responsibilities:
  • Respond to customer inquiries related to health care benefits, program eligibility, payment-related information, and other general inquires
  • Assess quickly and resolve any challenging situations and provide information or solutions to their concerns
  • Staying up-to-date on claim adjudication processes and eligibility systems
  • Provide superior customer service by following established policies and handling sensitive issues with sound judgement and empathy

What we are looking for:
  • Outstanding customer service skills and a passion for helping people
  • Strong communicator with excellent written communication skills and highly effective listening skills
  • excellent team player who possesses whatever it takes attitude
  • Post-secondary diploma or degree with a minimum of one year of relevant working experience in customer service;
  • Strong computer skills and the ability to multitask and navigate between multiple software applications simultaneously;
  • Ability to handle confidential information in a professional manner
  • Accuracy and attention to detail
  • Strong ability to problem solve
  • Previous experience in a call centre environment is preferred
  • Fluency in both written and spoken english and French is considered an asset. French may be a requirement in some locations

If this opportunity sounds right for you and you would like to join our dynamic team, apply now by clicking on the link below.

canadian citizenship - Please indicate in your application the reason you are entitled to work in canada: canadian citizenship, permanent resident status or work permit.

Reliability screening will be required.

Medavie Blue cross is an equal opportunity employer.


Posted: August 11, 2017
Closes:August 26, 2017