What is the opportunity?
This unique position calls on your customer-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you're enabling clients to leverage our digital tools, helping our clients with their investment and financing needs, or introducing a client to a partner to fulfil their needs, your expertise will contribute to creating meaningful and memorable client experiences enabling client satisfaction and loyalty.What will you do?Be part of a unique opportunity to engage with clients in all areas of the RBC Advice Centre, uncovering banking needs, providing help and advice, as well as identifying client centric solutions and referral opportunitiesFocus on client education and digital adoption, leveraging various technology platforms to deliver an exceptional client experience and deepening & retaining client relationshipsRespond to client-initiated contact through a variety of channels (phone, chat, video) assisting them with a full range of financial needsActively listen and engage clients in conversation to further understand their individual needsProactively take ownership of resolving client needs and effective problem resolutionCultivate and maintain relationships with partners to make the most of business opportunities and referralsWhat do you need to succeed?Must-haveFlexibility, eagerness to learn, strong personal ethics, and a drive to succeed, with the ability to work independently or as part of a teamMutual Funds accreditation (Investment Funds in Canada or the Canadian Securities Course), or willingness to obtain within six months of start dateContribute to team results by supporting all colleagues to be successful in meeting client needs.Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clientsDigital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.). Ability to navigate between multiple Windows-based application systemsExcellent verbal and written communication skills in EnglishFlexible to work shifts between hours of operation i.e.,8am to midnight, including weekends and holidaysNice-to-haveDesire to build exceptional client experiences across multiple channels (i.e. phone, chat etc.)Proven ability in building rapport and maintaining client relationships within the financial or service industryExperience working in a team and metrics-based performance environmentExperience in banking or financial industry Call centre experienceBilingualism (English and French)What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefitsOpportunity to achieve great success and grow your career with RBC and across businessContinued opportunities for career advancementWorld-class training, coaching, and development opportunitiesSupport from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and trainingJoin our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .JOB SUMMARY City:
1111 St.George Blvd Work Hours/Week:
37.5 Work Environment:
Call Centre Employment Type:
Permanent Career Level:
Experienced Hire/Professional Pay Type:
Salaried Required Travel (%):
N/A People Manager:
No Application Deadline:
Personal & Commercial Banking Req ID:
Customer Service and Support