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Department Overview The Contact Center is a fast paced, high volume, dynamic environment. Recognizing that first contact resolution is a top driver in delivering Legendary Customer Experiences, colleague performance is measured by compliance balanced scorecard approach between customer service and productivity.
Job Description As a Contact Center Representative, you will be responsible for assisting customers with their day to day banking and credit card needs and provide them with suitable financial solutions which may include bill payments, digital advice, account maintenance, credit card inquiries, basic investment advice, and promoting all banking products and services to create a customer centric experience. You will be accountable for performing a broad range of customer service transactions within our Canadian Banking business. Your primary accountability is to ensure the customer's purpose of the call was addressed in an efficient and quick manner. In addition, when initiated by the Customer, you will provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.
You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change. Call center and banking experience is an asset.
Additional Information Class starting May 27th 2019!
English & Bilingual positions available.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.