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Great Canadian Gaming Corp.

Casino Guest Service Agent

Moncton, NB
Full Time
2 days ago

Get your game-face on!

At Casino New Brunswick, you'll find an atmosphere that is a unique mix of friendliness and excitement in a modern entertainment complex, built specifically with comfort and enjoyment in mind. Our employees are inviting, friendly and help convey a sense of fun that's unique to the Maritimes.

Spanning 24,000 square feet, our Vegas-style casino is a hotbed of excitement. Our facility includes a multi-purpose Entertainment and Convention Centre, as well as a full-service Hotel and Spa.

Every job at Casino New Brunswick is important to the success of our business.
General Description of Job
Excellence in public relations and customer service for all guests and team members of Casino New Brunswick is the focus for this role. The GSA carries out Rewards Club activities, Gift Shop, coat check, and various marketing/promotional activities, while complying with all safety and security standards of the company as well as established departmental policies and procedures. The GSA must adhere to New Brunswick Lotteries and Gaming Corporation (NBLGC) gaming laws and regulations. Other duties include, but are not limited to: meet and greet all guests of the casino complex, build working relationships accordingly, answer enquiries, assist with the implementation of on-site events, promotions and entertainment initiatives, register patrons, perform coat check and use computer hardware and software provided to process Rewards Club transactions.

We are seeking individuals that understand we are an approved 24/7 operation, therefore shifts and weekends are required. They must be able to deal calmly and professionally with the public and staff in any and all situations.

Working Conditions

    •Work evenings, weekends and holidays, We are an approved 24x7 operation •Must be physically capable (i.e. work shifts, lift boxes, stand for long period of time) •Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays) •Willing to submit to a criminal record check with results acceptable to our organization, standards and position, and/or obtain and maintain an NBLGC license registration •Must have employment eligibility in Canada •Must be 19 years of age or older

Knowledge and Skills Required

    •Requires a high school diploma or comparable combination of equivalent working experience and education in the service industry, preference will be given to applicants with a Marketing or business degree/diploma •Requires working experience in the customer service field of one (1) or more years •Previous cash handling experience (and with POS systems) of one (1) or more years preferred •Possess excellent interpersonal, communication in French and English a definite must and organizational skills; strong verbal and written communication skills are required as well as attention to detail •Ability to work and thrive in a team oriented environment, and be able to function independently also •Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment •Must be available for shiftwork; be able to stand for long periods of time. •Must be comfortable working with computers and possess some knowledge or experience using with basic computer software applications (i.e. Word, Excel, etc) •Must be able to work all shifts including weekends

Casino New Brunswick offers a competitive wage structure, comprehensive health benefits, paid personal time off days, an employee assistance program and various corporate discounts for qualifying part-time and full-time team members.

Finalist of the 2018 Greater Moncton Chamber of Commerce Inclusive Hiring Award and Healthy Workplace Award.

We thank all applicants for their interest, however only those chosen for an interview will be contacted.

Customer Service and Support