Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:
$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As part of the TD Merchant Solutions Client Relations outbound team you will play one of the most important roles in supporting our customers. This is an exciting time to join a growing and developing team and be a change maker for our customers and the TDMS business.

Department Overview:

At TD Merchant Solutions we provide the tools and technical support for our customer's payment solutions needs. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing acquiring solutions, our purpose is to help our business customers achieve their financial goals. We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences. You'll support customers and internal/external partners with a variety of financial services outbound/inbound calls in support of Product driven projects and initiatives, proactive engagement campaigns and account management activities. Join our TD Merchant Solutions Client Relations team and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Every day, you will:

• Provide customers with the best solutions and offer advanced guidance and expertise on how TD Merchant Solutions can help them meet their financial needs now and in the future.

• Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.

• Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.

• Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.

• Implement advice and customer service procedures and approaches to complete work efficiently.

• Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!

Job Requirements:

• Sound expertise and knowledge of Merchant Solutions pricing, products, systems, processes and business and operational functions

• Relevant and demonstrated experience in customer facing support

• Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

• Possess computer & multi-tasking skills.

• Thrive in a dynamic and time-sensitive environment.

• A self-starter with strong organizational, planning and time management skills.

• Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

• Hours of operation: 10am - 6pm; Monday to Friday

Bilingual FR is required for the role.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet