Customer Service Representative -

Posted 5 days ago

Job Details

Full Time

Location

Canada

Job Description

Customer Service Representative -

At Rogers, we put our customers first in everything we do! We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we're passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

This is a 12 Month Contract role

On Site role 12 Chipman Dr. Kentville

What you Bring:

Post secondary education in an administrative field considered an asset.
Previous experience in customer service preferred.
Excellent communication and telephone skills required.
Above average computer skills with a variety of programs and hardware.
Must be detail oriented.
Have ability to work well with others.
Be able to work with minimum supervision.
Willing to take responsibility for their work and respond to company needs; i.e. work extra time as required to meet deadlines.

What you'll do:

Answer customer inquiries and provide support for financial issues, service quality issues and other non-technical company issues.
Answer inquiries for installation team members and provide support with non-technical customer issues.
Maintain billing, payment and other financial records on customers.
Inform customers concerning scheduled outages and other service interruptions or company promotions.
Document all customer interaction in support database.
Provide other administrative assistance, support and backup to the Customer Service. Department as required.
Keep work area clean and orderly.
Adhere at all times to all applicable health and safety policies.
Perform outgoing calls to potential customers as required.
Perform other duties as requested by the department or team lead.

Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: 1-12 Chipman Drive (7749), Kentville, NS
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 308688

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Customer Experience

Location:
Keddys Corner, NS, CA New Minas, NS, CA Port Williams, NS, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Call Center, Customer Service Representative, Database, Equity, Customer Service, Technology, Finance

About Rogers

As a proud Canadian company, we're dedicated to making things easier for our customers. Since 1960, millions of Canadians have first experienced new ways of living and working through Rogers: FM radio, cable television, high-speed Internet, wireless phone calls, wireless LTE Internet, and more. At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment. Because we believe connections unite us, possibilities fuels us, and moments define us. _ En tant que fière entreprise canadienne, nous sommes déterminés à faciliter la vie de nos clients. Depuis 1960, des millions de Canadiens ont fait l’expérience de nouvelles façons de travailler et de vivre leur vie grâce à Rogers : radio FM, câblodistribution, Internet haute vitesse, appels sans-fil, Internet sans-fil LTE et plus encore. Chez Rogers, nous relions les gens d’ici à un monde de possibilités et aux moments les plus importants de leur vie. Chaque jour, nous nous réveillons avec un but en tête. Réunir les gens de partout dans le monde. Relier les gens les uns aux autres, et au monde qui les entoure. Soutenir une entrepreneure pour qu’elle réalise son rêve. Aider un amateur de sport à célébrer un moment spécial. Parce que, selon nous, les liens nous rapprochent, les possibilités nous motivent et les moments nous définissent.